Devoluciones y reembolsos

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

• You have [7] days from the date you received your item to request a return.
• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within [5] business days.
• Shipping costs are [non-refundable / refundable depending on your policy].

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [[email protected]].

4. Non-returnable items

• Certain items cannot be returned, such as perishable goods, custom products, or personal care items.

5. How to start a return

• Email us at [[email protected]] with your order number and reason for return.
• We will provide instructions for shipping your item back.

Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at:
📧 [[email protected]]
📞 [1(212) 423-4321]